Before continuing, please make sure your system matches or surpasses all our Minimum System Requirements, as well as checking for the following:
Operating System: Our Online Sportsbook and Online Casino programs were developed for the Microsoft Windows platform. Recommended Operating Systems include Windows 98, Windows NT 4, Windows Millennium, Windows 2000, Windows XP (Home or Professional) and Windows Vista.
Default Internet Browser: Though our Online Sportsbook and Online Casino (Browser Version) work on the majority of the Internet Browsers available for the Microsoft Windows and OSX platforms, it is recommended that you use Microsoft Internet Explorer 5 or later. For best results, update your Internet Browser Software to its latest version. AOL users should update the AOL software AND Internet Explorer Software to their latest versions.
Clean your Temporary Internet Files: If you experience problems while using our Online Sportsbook or Online Casino, first delete the Temporary Internet Files of your web browser and try again. Check your Browser's documentation or Help for details.
Adobe® Flash Player: The Online Casino was developed using Adobe® Flash technology. It is recommended that you install the latest version of the Adobe® Flash Player to run the Online Casino properly. To download and install the Adobe® Flash Player visit www.adobe.com.
Disable Popup Programs: If while using our Online Casino you experience problems seeing the Casino Game's window, disable any anti-popup programs you may have running and try again. You may need to close and re-open any active browser windows.
Configure Your Firewall: If you receive an error message on our Online Sportsbook or Online Casino asking you to disable your Firewall, stating a "Communication Error" or similar, your Firewall program may preventing the Sportsbook or Casino to communicate with your computer correctly. You may need to ether disable the Firewall program or configure it to allow our software to have Internet Access in your computer. For more information, contact the Firewall Software's vendor.
Passwords are Case-Sensitive: Remember to double-check your password for spelling errors and/or Capital letters. Your password must be written with exactly the same uppercase and lowercase letters as when you signed up.
Following these guidelines will help you address most of the problems you may encounter. If you meet with additional difficulties please refer to the Frequently Asked Questions section below. If these do not provide you with a solution, feel free to Contact Us.